Robert Bosch Power Tools GmbH

Progressive LXP shapes the DIY market

The largest interactive knowledge portal for power tools

Robert Bosch Power Tools GmbH is one of the world’s leading suppliers of power tools, accessories and measuring technology. With brands such as Bosch and sia Abrasives, the company focuses on customer proximity and technical progress. The company’s success is based on its innovative strength and pace of innovation.

Robert Bosch Power Tools GmbH has been investing in digitalization for several years in order to prepare itself for the future. An important part of this investment is the Power Tools Learning Campus. This is where the company’s partners and employees are trained and brought up to date.

Challenge

Global qualification in the home improvement segment

As an internationally active company, Robert Bosch Power Tools GmbH focuses on training sales partners, handymen and DIY enthusiasts. In this way, it enables a large number of people to carry out manual work with practical application tips.

Bosch Repair Service employees must also have specialist knowledge for repairs and documentation.

In close cooperation with IM|S, the Learning Management System (LMS) hiveQ was used to create the virtual Power Tools Learning Campus, which is the largest interactive knowledge portal for power tools and is available in over 25 languages.

Solution

Interactive learning platform for manual work

Screenshot from the sia Abrasives Online Training

The Power Tools Learning Campus offers an extensive database with information ranging from battery technology, tools and accessories to gardening, wood, stone and surface treatment.

The online training courses are available to users around the clock. The learning content is provided in various formats such as animations, simulations, videos, presentations and print media. Particularly helpful are the interactive learning programs that enable learners on the Power Tools Learning Campus to check their own learning success.

The company’s own knowledge database, the tried-and-tested encyclopaedia of power tools, is also available digitally on the platform and offers different learning topics for specific target groups in order to deepen knowledge about manual work.

The integrated professional search functions, to which service employees have access in an exclusive area, are important for finding the right documents quickly and easily. This means that product documentation and repair instructions can be called up in just a few seconds.

Result

International and efficient - learn anywhere and in a short time

Screenshot from the Bosch Power Tools knowledge database

The interactive learning world makes learning particularly effective and efficient: in just a few minutes, customers and partners can be informed about new products and empowered to sell them. The practical application tips also make it easier for inexperienced people to get started with manual work.

With the innovative virtual Learning Campus, Robert Bosch Power Tools is focusing on customer proximity and technical progress in order to further expand its position as the world’s leading supplier of power tools.

Would you like to find out more about this use case? We would be happy to show you how you can achieve your goals with IM|S solutions.

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