Your expert for customer & partner training
Customer and partner training for retailers

More sales through training

Create customer-oriented training for your business growth and open up new horizons. IM|S is a strong partner on your side and supports you with digitalization in training.

free & without obligation

These companies rely on solutions from IM|S

BOSCH
market leading

Software

Organize courses and user groups more efficiently than ever. Create unique learning worlds with your look and feel.
Take your K&P training to the next level with hiveQ.

breathtaking

Learning media

Let our experienced creative team create your customer and partner training. Look forward to 3D media, virtual reality, 360° applications, WBT, and more!

individual

Services

Whether consulting, coaching, enabling, learning media creation, or expert services, IM|S offers a wide range of customer and partner training support.

Time and location independent through blended learning

Free yourself from rigid training schedules with hiveQ

The individual training of different user groups, each with an extra demand on time, place, or even language, requires much organization and planning and takes much time.

With web-based courses, you can provide each user group with the necessary training materials, regardless of time and location. Noticeably reduce the administrative effort and, at the same time, ensure higher customer and partner satisfaction.

With hiveQ, you can offer both classroom and online training.

Always up-to-date

No fear of change

The onboarding of new sales partners or franchisees, the short-term deployment of seasonal or temporary staff, or even the introduction of new products with the associated instruction is part of the everyday life of every trader.

By digitizing your training, you can quickly create new courses, update training, and effectively train customers and partners.

Whether software, learning media, or all-around carefree packages, the IM|S team supports you in all customer and partner training aspects.

Customer and partner training

Ready-to-Use Packages

Are you looking for an all-inclusive package? Do you need training for a product launch or onboarding? No problem!

We offer Ready-to-use packages for various customer and partner training areas, created according to a proven didactic concept.

Lean back and relax. We have your back!

Market-leading training software

Create your learning world

Stand out from the crowd with quality, originality, and personality. Create an engaging learning environment for your customers and partners with your look and feel.

Strengthen the interaction and identification with your brand and create trust in your company and your products.

The LMS hiveQ offers you a wide range of customization options.

Travel through your little universe – with hiveQ!

Successful companies rely on IM|S

Click on the image to view the use case

Click on the image to view the use case

Click on the image to view the use case

Content mix - learning media that inspire

Support of different learning media

There are no limits with hiveQ – whether WBTs, videos, PDFs, or even virtual reality. The powerful combination of LMS and LXP supports all standard content formats, giving you maximum freedom of choice.

Design your service and product training as you need it.

The IM|S team will be happy to assist you with any questions on learning media creation.

Learning by playing

Success with gamification

Create new incentives through playful elements in your training and thus increase the motivation and learning success of your customers and partners.

Offer challenges and quizzes in your training courses that test learners’ knowledge.

Award badges or trophies for exceptional achievements.

Leverage the effectiveness of social learning and open up opportunities for learners to learn by sharing.

Share Badges in your corporate design via social media to strengthen your brand in the long term.

Intelligent tracking

Always keep an eye on the learning progress

The Learning Management System hiveQ enables you to keep an eye on the learning progress of your target group through intelligent tracking tools.

Personalize your training offer according to the respective level of knowledge and ensure that each user group receives the information relevant to them.

Increase the efficiency of your training offering and meet regulatory requirements while saving time and money.

The Learning Management System hiveQ offers fully automated report generation for legally compliant documentation of your training courses.

“PRIMAVERA AKADEMIE’s requirements for a learning management system were pervasive, unusual, and very specific in detail. We were often told that a classic LMS did not include the functions we wanted during our comparison of various providers. It was, therefore, all the more pleasing for PRIMAVERA to have found a service provider in IM|S that could provide all the necessary functions. The close coordination, good availability, technical know-how, and high service character of IM|S contributed to a successful project implementation within the scope of our project planning. Many thanks for the trustful and reliable cooperation!”

Ina Hinsche, PRIMAVERA life GmbH

Case study on PRIMAVERA AKADEMY

Case study

Take a look behind the scenes

Would you like to get a first feel for what working with the with the IM|S team?

Then, feel free to download our case study on the PRIMAVERA ACADEMY.

Free of charge & without obligation

Create impressive learning worlds and ensure legal security

With the leading Learning Management System hiveQ, you have all the tools to create a learning world for your customers and partners that will inspire them.

Relieve your customer support, collect essential data, and noticeably increase product acceptance.

Optimize your team’s productivity and ensure sustainable growth for your business.

Would you like to know how?

We will be happy to advise you personally and provide you with a selection of best practice examples.

FAQ

The benefits for you as a company are extensive and diverse, from stronger customer loyalty to increased sales. Mobilize your previously untapped potential – with an LXP for your customers & partners.

Yes, hiveQ can be extended with over 40 user languages, allowing you to deploy your learning platform internationally.

Thanks to its CI-compliant design, the entire platform can be integrated into your brand identity, thus strengthening the learners’ bond with your company in the long term. Create your own innovative, digital learning world for your customers & partners in your look & feel.

hiveQ has a comprehensive function to create extensive statistics and fully automated reports. Keep track of the behavior and needs of your customers and partners.

Yes, the complete payment processing can be done via the platform by integrating payment providers.

No, transferring customer data into the system is possible in different ways: via a CSV import or an interface to the CRM system.

Training can be made visible to specific target groups. For example, training can only be visual on the platform for a specific customer. Other customers will not see this training when they are on the platform.

This is possible in principle but depends on the visibility settings in the training itself. These must be adjusted accordingly in the administration.

Yes, the display of the offered training on the website is possible via an interface connection.

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